How To Fix Netflix Black Screen With Sound? Troubleshooting Guide

Welcome to our troubleshooting guide on resolving the vexing issue of a black screen with sound on Netflix. If you’ve ever encountered this problem while binge-watching your favorite shows, you know how frustrating it can be. But fret not, as we’ve compiled a comprehensive set of solutions to get your Netflix back on the screen, where it belongs, with crystal-clear sound. In this article, we’ll delve into the most effective methods for fixing this issue, so you can enjoy uninterrupted streaming. Let’s dive in!

How To Fix Netflix Black Screen With Sound

No one wants to experience a Netflix blackout with sound. It’s essential to understand the root causes and tackle them effectively to restore your streaming experience. Let’s explore the top fixes.

Check for Internet Connection

Before we dive into technical solutions, ensure your internet connection is robust. A weak or unstable connection can lead to a black screen. If your Wi-Fi signal is shaky, consider resetting your router or connecting via an Ethernet cable for a more stable connection.

Clear Browser Cookies and Cache

Sometimes, accumulated cookies and cache data can interfere with Netflix playback. Clearing these can often resolve the black screen issue. Here’s how to do it for popular browsers:

  • Google Chrome:
    1. Click on the three dots in the upper right corner.
    2. Go to ‘More tools’ and then ‘Clear browsing data.’
    3. Select ‘Cookies and other site data’ and ‘Cached images and files.’
    4. Click ‘Clear data.’
  • Mozilla Firefox:
    1. Click on the three horizontal lines in the upper right corner.
    2. Go to ‘Library’ and ‘History.’
    3. Click on ‘Clear Recent History.’
    4. Select ‘Cookies’ and ‘Cache.’
    5. Click ‘Clear Now.’

Update Your Browser

Outdated browsers may not be compatible with the latest Netflix updates, causing the black screen problem. Ensure your browser is up to date, and you have the latest version installed.

Disable Browser Extensions

Some browser extensions or add-ons can interfere with Netflix playback. Disable or remove them to see if it resolves the issue.

Try Another Browser

If the problem persists, consider trying Netflix on a different browser to rule out browser-specific issues. Sometimes, one browser might work better than another.

Update Graphics Drivers

Outdated or corrupted graphics drivers can cause compatibility issues with Netflix. Make sure your graphics drivers are up to date by visiting the manufacturer’s website and downloading the latest version.

Disable VPN or Proxy

VPNs and proxies can sometimes cause a black screen on Netflix. Try disabling them temporarily to see if it resolves the issue.

Clear Silverlight Application Storage

Netflix uses Silverlight for streaming on some browsers. Clearing its application storage can resolve problems like the black screen.

Disable Hardware Acceleration

Turning off hardware acceleration in your browser’s settings can also help fix the black screen problem. Here’s how to do it for Google Chrome:

  1. Go to ‘Settings.’
  2. Scroll down and click on ‘Advanced.’
  3. Under ‘System,’ disable ‘Use hardware acceleration when available.’

Contact Netflix Support

If you’ve tried all the above solutions and the black screen issue persists, it might be time to contact Netflix support. They can provide personalized assistance and solutions for your specific problem.


Q: What is the most common cause of a black screen on Netflix with sound? A: The most common cause is an unstable internet connection. Ensure your connection is strong and stable.

Q: Why is Netflix displaying a black screen on my laptop but not on my TV? A: This can be due to browser-specific issues. Try using a different browser on your laptop.

Q: How do I clear cookies and cache on Safari? A: In Safari, go to ‘Preferences,’ click on ‘Privacy,’ and then ‘Manage Website Data’ to clear cookies and cache.

Q: Are there any specific browser extensions known to cause issues with Netflix? A: Some ad-blocker extensions can interfere with Netflix. Try disabling them.

Q: Can I watch Netflix without Silverlight? A: Yes, Netflix now uses HTML5 for most browsers, so Silverlight is not always required.

Q: How do I update graphics drivers on Windows? A: Right-click on ‘This PC,’ select ‘Manage,’ and go to ‘Device Manager’ to update your graphics drivers.


Experiencing a black screen with sound on Netflix can be frustrating, but with the right troubleshooting steps, you can quickly get back to enjoying your favorite shows and movies. Remember to check your internet connection, clear browser data, update your software, and disable any potential interfering extensions. If all else fails, don’t hesitate to reach out to Netflix support for personalized assistance. Happy streaming!

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